FAQ

During winter, we recommend storing your vehicle in a dry, warm place, protected from outdoor conditions. Turn off the main fuse, and recharge the battery every few weeks to maintain its capacity. We also recommend inspecting the vehicle before using it again in the spring.

If your vehicle breaks down within the warranty period, please contact our service center so we can assist you in resolving the issue as quickly as possible. 

Yes, most of our vehicles come with a warranty. Warranty terms may vary depending on the model and manufacturer, so please contact us for specific information on your chosen model.

Yes, we work with financing partners to offer payment options.

Yes, we stock a wide range of spare parts and accessories, so you can easily maintain your vehicle.

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The engine code reveals a lot of information, such as cylinder diameter, cooling, displacement and more. You can read about ir in our blog.

If the order was paid for by 11:30 am on a business day the items will be sent to the customer in 1-2 business days via courier from the time of payment confirmation (int Lithuania) and 4-7 business days in EU teritory. Large orders (if you are buying a quad bike, scooter, bicycle, motorcycle or a lot of items at the same time) may be shipped a day later because packing them takes longer. Orders placed and paid for after 11:30 am are shipped the next business day i.e. if you placed the order after 11:30 am- we will prepare the order and pass the item to a courier the next business day (you will receive your item a day later). Example: if you placed your order on Friday 12:00 noon, we will prepare the order and pass it to courier service on Monday and you will receive it on Tuesday. Orders placed and paid for on the weekend (or holidays) are prepared and passed to a courier only on Monday (the customer will only receive the goods on Tuesday (if there are no courier service delays).  We cannot deliver your order on the same day it was placed.  If you want to receive your goods on the same day - we kindly invite you to visit our store at the following address:  “HERADAS” Ltd. J. Basanaviciaus g. 91A, Kedainiai Opening hours:I-V 8:00 am - 7:00 pm., VI  8:00 am - 5:00 pm., VII Closed.   Shipping times are not applicable when an item is out of stock and the customer is notified about the shortage of the ordered goods. In addition, the customer agrees that item delivery may be late due to unforeseen circumstances that do not depend on the seller. In that case the seller is obliged to immediately contact and inform the customer about the delivery matters.

When creating a delivery address you must provide the correct post code- it will be easier for the courier to find you. You can check the post code here: http://www.post.lt/lt/pagalba/pasto-kodu-paieska

Any customer can create multiple delivery addresses. Every time you shop you can choose another delivery address from your address list. You can do that very easily:  In your account go to „Edit account information“; In the „Edit addresses“ list create an additional address or go to one of your already created addresses; Tick „default address“; Click „Next“. Your address was successfully updated .

You just need to contact our managers via email: parduotuve@heradas.lt or via phone (numbers given in the "Contacts" section) or by clicking "Ask about item" link displayed next to every item - fill out the inquiry form and our managers will contact you within 1 business day.

If you want to add more items to your shopping cart than we store in our warehouse this message will appear - "There's not enough stock in the warehouse, please select fewer items". You won't be able to add the items to your shopping cart until you reduce the item number to the amount we have in stock.    

Inform us at parduotuve@heradas.lt, we will arrange a return and provide you with a refund to a given bank account.

A lot of Chinese manufacturers use unified parts therefore the part may fit you. Compare the dimensions and send us an email at parduotuve@heradas.lt we will check the information and provide you with an answer.

Send us an email at parduotuve@heradas.lt. Attach a picture of the model and a picture of the needed part with its dimensions.

Send us an email at parduotuve@heradas.lt or call +370 69009555. Provide us with the engine type which you can find at the bottom left of the engine, manufacturer (if known) and if possible attach a photo with its dimensions.

Send us an email at parduotuve@heradas.lt or call +370 69009555 and we will give you the answer.

Yes you can pay when the courier receives the item.

Yes you can. You can send us an inquiry at parduotuve@heradas.lt. An assistant will contact you and help you choose the right item. We'll arrange the delvery and payment verbally or in writing. You can also visit our store in Kedainiai, J. Basanaviciaus 91a.

heradas.lt ships the items to entire Lithuania and EU destinations.

We deliver the items within Lithuania in 1-2 business days, delivery to EU can take up to 4-7 business days.